CUSTOMER CARE / RETURNS

Return policy

A simple framework for returns and exchanges.

Client review required

This launch-ready template must be reviewed against SHAZAR’s final business, delivery, and legal policies before public use.

Before sending anything back

Contact SHAZAR through the WhatsApp details associated with your order. Include your order number, item, and reason. Do not ship a return before receiving instructions.

Condition

Items should be unworn, unwashed, and returned with original tags and packaging. Final-sale, personalized, or hygiene-sensitive items may not be eligible.

Timing and costs

The final return window, return address, refund method, and delivery-cost responsibility must be confirmed by SHAZAR before launch and communicated during the return process.